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Customer Success Manager – Demand Account Management (f/m/d)

  • Hamburg
  • adjoe
  • Demand Account Management
  • Full-time
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Every great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them.

adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners’ business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources for app publishers worldwide (ranked #1 for growth in the AppsFlyer Index). And that’s just the start: We’ve just launched our programmatic in-app platform in order to disrupt the status quo of mobile ad monetization. Again.

Home to an advanced tech stack, powerful financial backing from Bertelsmann, and a long-term growth mindset, adjoe is part of the applike group ecosystem. A hub of disruption and thought leadership in the app economy, with a driven and dynamic workforce to be reckoned with.

Be the next tech-driven, ambitious talent to join our growing teams!

Meet Your Team: Demand Account Management

As our Customer Success Manager and onboarding specialist you are part of the Demand Account Management Team in Germany and work in partnership with our sales team in the US. Guide our new clients through the onboarding process and establish the first successful campaigns.
What You Will Do
  • Drive the onboarding, retention, and overall success of our new partners.
  • Work in partnership with the sales team and our account managers to guide new clients through the project management and technical requirements of their implementation. Support during the onboarding process.
  • Provide proactive recommendations to optimize first campaigns and use our platform.
  • Analyze KPIs related to the performance of your partners and take action accordingly.
  • Support your teammates in their day-to-day tasks.
  • Establish good relationships with your partners through day-to-day communication (Skype, emails, calls).
  • Prepare reports and presentations for your partners.
  • Gather and communicate your partner’s needs internally with the right priorities, including technical troubleshooting.
  • Be part of an international English-speaking team.
    • Who You Are
  • You have minimum of 3 years’ experience in mobile user acquisition, success management or account management in the adtech space or a similar position (experience in the gaming industry is an advantage)
  • You have an exceptional ability to communicate and foster new positive business relationships
  • You understand the standard KPIs used in adtech (CPI, CPM, CPC, ARPDAU, etc.)
  • You have outstanding communication skills (verbal and written), and you are fluent in English (other languages are a plus)
  • You possess very good analytical skills
  • You are mastering the Google Suite (especially Sheets & Slides)
  • You have an output- and revenue-driven attitude
  • You like to work in a fast-paced environment
  • You enjoy a strong sense of ownership
    • Heard of Our Perks?
  • Tech Package: Create game-changing technologies and work with the newest technologies out there.
  • Work–Life Package: Work remotely for 2 days per week, enjoy flexible working hours and 30 vacation days, work remotely for 3 weeks per year, modern office in the city center, dog-friendly.
  • Relocation Package: Receive visa and legal support, a generous relocation subsidy, and free German classes in the office.
  • Never-Go-Hungry Package: Graze on regular company and team lunches, free breakfasts, and a selection of free snacks and drinks.
  • Health Package: Free in-house gym, biweekly yoga classes
  • Activity Package: Enjoy a host of team events and hackathons.
  • Career Growth Package: Dedicated growth budget to attend relevant conferences and online seminars of your choosing.
  • Wealth Building: Virtual stock options


    • Skip writing cover letters. Tell us about your most passionate personal project, your desired salary and your earliest possible start date. We are looking forward to your application!

    We welcome applications from people who will contribute to the diversity of our Company.
    Apply for this job

    Enjoy our Benefits

    Free Drinks & Snacks

    Gym Access & Yoga Classes

    Flexible Working Times & 2 Remote Days per Week

    State of the Art Hard- and Software

    Hackathons & Meetups

    Quarterly Team Events

    Monthly Team & Company Lunch

    Public Transportation Subsidy

    Free Breakfast everyday

    Dog Friendly

    Learning & Development Budget

    Relocation Support

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