Curious About our Recruiting Process?

The interview process at applike group is seamless, fast, and fun for you! Recruiting is a two-way street, so that’s why our process is designed for both you and us to get to know each other. Our Talent Acquisition team is there to guide you through the process, making sure you will receive the best candidate experience. The process is usually divided into 5 major steps:
Recruiting FAQs
Screening Process
Simply apply with your updated resume, we don’t need any cover letters or additional documents. If you have a relevant protfolio, you can of course share this as well. After reviewing, we will get in touch with you quickly.
First Interview
In the first interview you will meet someone from the Talent Acquisition team to get to know more about the company, our culture and the open role.
Case Study Step
We designed this step to get a deeper understanding of your skills and also give you some insights into tasks that might be awaiting you in the new role.
Final Interviews
In the final interviews you will get the chance to meet you future Lead, Team and also Managing Director to get the full picture of what it could be like working here.
The offer
Finally – after clearing all steps successfully, you are going to receive an offer from our side. Congrats, we want you on our team! … and we hope you accept the offer and join us! 🙂

Open jobs

Do you want to build awesome, engaging mobile games and scale them to millions of users?

IT Support Technician

  • Hamburg
  • applike group
  • IT Support
  • Full time
Apply for this job

As an IT Support Technician for the applike group, you will keep our office infrastructure and tech setup running smoothly by supporting 500+ workstations in Hamburg and increasingly all around the world.

The applike group is committed to creating engaging experiences for every app user around the world. We are passionate about creating market-changing products, technologies, and companies. We have already founded 4 companies. Our ventures are independent business units that benefit from each other’s technologies, expertise, and market access to become even more successful: adjoe is developing a breakthrough mobile advertising solution that enables app publishers around the world to grow their advertising revenues. justDice is the market leader in Mobile Gaming Loyalty Programs. Sunday is a next-generation hybrid casual mobile game publisher. And justtrack offers unique software to automate the entire mobile user acquisition process. Yet more to come.

Under the umbrella of the media company Bertelsmann, we have access to a global network of experts and strong financial support. By developing a state-of-the-art tech stack and highly skilled workforce, we aim to reach more mobile users than any other company in the world. If you want to grow your career in tech, challenge yourself in a high-performance environment, while having fun with great colleagues from all over the world, you’ve come to the right place!

Find the whole world in one office. Boost your career with awesome people!

What you will do:

  • Provide L1, L2, and L3 technical support across macOS (80%), Windows, and Linux for accounts, devices, SaaS access, network, and meeting rooms, including leadership support.

  • Set up, remove, and maintain technical equipment (meeting rooms, network) across our HQ offices (3) and maintain a park of 500+ workstations onsite in Hamburg and remotely.

  • Execute account provisioning, device preparation, Day-1 desk support, and access revocation checklists during onboarding and offboarding.

  • Manage the IT warehouse, local inventory, loaner pools, and repair coordination with external logistics partners.

  • Enforce proper security standards across all local machines and network environments.

  • Maintain Confluence solutions and user guides while flagging repeat issues for self-service or automation.

  • Contribute to the company’s IT journey towards zero touch.

 

Who you are:

  • 4-6 years of experience in IT Support roles or equivalent experience

  • Strong knowledge of working with Windows and Mac

  • Strong troubleshooting and critical thinking skills

  • Independent, reliable way of working, high motivation, and hands-on mentality

  • Expertise in various fields such as operating system administration, network security setup, infrastructure fallbacks, and process automation is highly valued. (While it’s beneficial to have prior experience in these areas, we also welcome individuals who are eager to learn and passionate about these topics.)

  • You communicate fluently in both German and English.

  • Good to have: Experience in onboarding, coaching, and mentoring working students, interns, and other more junior colleagues

  • On-site Commitment: This role is 100% on-site at our Hamburg headquarters to ensure effective communication and hands-on management. But no worries, our office is amazing! 🙂

 

Fuel for the Journey: Benefits to Support Your Ambitions

  • Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.

  • Easy Arrival to applike: From signing to settling in Hamburg, we’ve got you covered.

  • Live Your Best Life, at Work and Beyond: Flexible working hours. Enjoy 30 vacation days, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).

  • Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.

  • Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.

The Interview Process:

  • 1st: Interview with TA

  • Case Study

  • 2nd: IT Support Team Lead and Senior IT Manager

  • 3rd: Getting to know the IT Team and our Managing Director

Our mission is to create an inspiring work environment for amazing people to achieve extraordinary things. Be part of it!

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!

We welcome applications from people who will contribute to the diversity of our company.

Apply for this job

Tips & Tricks to Nail Your Interviews!

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Skip cover letters

Since we want to keep everything fast and easy for you, we don’t want you to waste time on a cover letter – we would rather take a look at your CV and if it’s a match, we directly invite you to a first call.
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Check your equipment

Test your internet connection, camera, mic, and speakers beforehand. Time for each interview is limited, and we’d like to spend as much of it as possible on getting to know each other. If the interview is online, always have your camera on! It’s way easier to create a meaningful interaction if we also see each other.
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Do some research

We will give you all the information about the role & company’s culture, but it’s always nice to see how you perceive us after doing some online detective work. 😉
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Prepare an elevator pitch

We will certainly ask you to briefly summarize your work experiences in a short overview. Think of what you’re going to say beforehand so you can fit all of the essential information in 2-3 minutes. Keep the goal of the interview in mind, and make sure everything you say is relevant to the position you’re applying for.
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Structure your answers

Be specific, but don’t get caught up in details – following the STAR method can help you: Situation (set the scene and give the necessary details of your example) – Task (describe what your responsibility was in that situation) – Action (explain exactly what steps you took to address it) – Result (share what outcomes your actions achieved).
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Let your personality shine

It is a recruiting process, but this doesn’t mean you can’t loosen up and showcase your personality. We are looking for an authentic character and we are open to having some small talk or a funny joke thrown into the mix. This might even show us that you’re a good cultural fit. Remember, next to all our ambition we like to have fun!
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Come with your questions

At the end of the interview, we will ask you whether you have any questions for us. Use this time to get answers to all your questions or clear out any curiosities. Always have two or three questions prepared, whether about the position specifically or about career development, upcoming projects, or company culture.
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Don’t be afraid of rescheduling

Even if you’ve already scheduled an interview, urgent things might pop up in your schedule or you might not feel fit to attend the interview. We are all humans & we treat these situations with empathy. It’s better to reschedule rather than not be 100% prepared to attend the interview. Simply communicate the change with your TA Manager and we will find a solution.

Finding Home Abroad – Relocation Stories

We’re supporting new colleagues from all over the world to move to Hamburg, Germany – see what they have to share about their relocation experience:
Read Relocation Article
“Unlike other companies, justDice/applike was there for me from the beginning. After signing the offer, I got comprehensive support in getting my visa, finding a temporary apartment in Hamburg & covering travel expenses for my whole family. All of this made our relocation significantly easier and more enjoyable.”
Grigory – justDice
relocated from Georgia with spouse
“I moved to Hamburg from New Zealand. It is easily the most beautiful city in Germany, and in my eyes, the whole world. My story is a little different, as I was already living here when I found my role at applike group, but the experience was just as seamless. applike supported me through the full visa change process from day one. The People team made something very complex feel simple, clear, and fully taken care of. You are in good hands!”
Gemma – applike group
relocated Hamburg from New Zealand
“Relocating always comes with plenty of challenges, but applike helped make the entire process very straightforward. From quick visa support to helping secure accommodation, my family (wife and son) and I were able to smoothly move to Hamburg within just two months. Just 2 weeks in, all essential paperwork had already been sorted, and my son was already attending kindergarten, allowing me to fully focus on my new role and getting settled in.”
Yuriy – adjoe
relocated from Israel to Hamburg with spouse and child
“Relocating to Hamburg with my family of four was a significant undertaking, but applike’s comprehensive support made the transition smooth and stress-free. From arranging our family’s transfer to assisting with residence permits, Applike’s thorough planning and financial backing ensured we felt welcomed and settled in our new home from day one.”
Roman – Sunday
relocated from Kazakhstan with spouse and 2 kids
“Relocating to another country is challenging, but applike group made the process significantly smoother by providing comprehensive support: from handling paperwork to offering a relocation allowance.”
Min – justtrack
relocated from Thailand with spouse
“My relocation process was supposed to be quick and easy yet we stumbled across delays from the embassy. So, the People team was extremely helpful, providing us with all necessary support with documentation, appointments, and processes; all in order to speed up the process and make sure we get to Germany as fast and as easily as possible.”
Mia – applike group
relocated from North Macedonia with spouse
“Moving to Hamburg was a breeze thanks to adjoe/applike. They managed every detail, from flights to accommodation, and their thorough support made me feel valued even before starting my new role. The entire experience was smooth and memorable, making my transition to this beautiful city unforgettable.”
Kim – adjoe
relocated from the Philippines

Recruiting FAQs

Frequently asked questions
How long does your recruiting process take?

We aim to make our recruiting process as fast and efficient as possible, but the duration can vary depending on the role you are applying for. Usually we are really fast, though (less than 4 weeks).

Can I apply for more than one role?

Yes, if you see multiple roles open that match your skill set, you can apply for them simultaneously. Our Talent Acquisition team will review your application and contact you about the role that best seems to match your skills. 

Can I apply for multiple companies within applike group?

Yes, if you see multiple roles that match your skill set, you can apply for them simultaneously. Our Talent Acquisition team will review your application and contact you about the role that best matches your skills.

I just handed in my application, what are the next steps?

Great! Please allow a few days for our team to review your application. We will contact you with the next steps as soon as possible.

How do I know I’m really being contacted by someone from applike group?

We’ll never ask you for money, fees, or sensitive information (like bank details, tax forms, or credit card numbers) during the hiring process.
If anything feels off, you can always double-check by reaching out to our Talent Acquisition team at ta@applike-group.com.
Once you’ve signed your contract, our HR team may request personal details, but only from our official email: hr@applike-group.com.

Do I need to be located in Germany to be able to apply for your jobs?

No, we do provide full visa and relocation support. 

Do you help with my relocation?

We do! You can find more information about our relocation support and the succesful relocation of our colleagues here on this website.

What if I want to relocate together with my family?

No problem! Our visa and relocation support does also include your partner or kids. (Please be aware that legal marriage is often times a requirement to obtain a partner-visa).

Can I work remotely?

If you prefer 100% remote companies, applike is not the right place for you because we strongly believe in face-to-face collaboration. However, we did implement a hybrid working model where we are in the office at least three days a week (Monday, Tuesday, and Thursday) and can work remotely the remaining two days. Additionally, you get three whole weeks per year to work fully remotely if you want.

What does hybrid working and flexible working hours mean?

Our hybrid working approach involves being in the office at least three days a week (Monday, Tuesday, and Thursday) and the option to work remotely the remaining two days. Flexible working hours mean that we work Monday-Friday, but do not have fixed working hours. Just make sure to adapt to the rhythm of your team.

Where is your main-office located?

The headquarters of the applike group and all its subsidiaries are located in Hamburg, Germany. We do have offices in the US and APAC.

What is so great about your office?

Well next to the fact that you are able to see and collaborate with your colleagues face-to-face, we have a super modern office that leave no wishes open: from Drinks & Snack, areas to work away from your desk to a fully equiped gym.

Can I really bring my dog to the office?

Yes, you can!

Couldn’t find the perfect job offer?

Nevermind! We are always interested to get in touch with new talents.

Contact us